Privacy Policy

1. WHO WE ARE

Bicol Paws Cremation and Funeral Services
Zone 2 Paolbo, Calabanga, Camarines Sur
Email: admin@bicolpaws.com
Mobile: 0998 569 3389
Website: https://bicolpaws.com

We operate pet cremation and memorial services across the Bicol Region.

2. INFORMATION WE COLLECT

When you interact with our website, we may collect:

• Personal details such as your full name, contact number, and address — used for arranging pick-ups, deliveries, or service coordination.
• Uploaded media such as your pet’s photo — used only for creating personalized memorial items you request.
• Order details including selected products, add-ons, and messages for engraving or printing.
• Payment information is handled securely by PayMongo. We do not store or access your credit/debit card details.
• Technical data such as browser type, device information, and cookies to improve site performance.

3. How we use your information

We use the information we collect to:

• Process and fulfill your orders or bookings
• Coordinate service logistics such as pick-up and delivery
• Communicate with you about your order or inquiries
• Improve our products, website, and customer experience
• Comply with legal obligations or government regulations

We do not sell, rent, or trade your personal data with any third parties for marketing purposes.

4. SHARING OF DATA

We share data only with trusted service providers when necessary to complete your transaction:

• PayMongo for secure payment processing
• Courier or logistics partners for transport or delivery
• Web hosting and analytics services that help us maintain and improve our site

These partners are bound by confidentiality and data-protection obligations consistent with the Philippine Data Privacy Act of 2012 (RA 10173).

5. DATA RETENTION

• Order and transaction records are retained as required by accounting and business regulations.
• Uploaded pet photos or design files are kept only for as long as necessary to complete your order, then securely deleted.
• Emails and messages may be retained for reference or support history.

6. YOUR RIGHTS

Under the Data Privacy Act, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent to processing (subject to legal requirements)
• File a complaint with the National Privacy Commission if you believe your data rights have been violated

To exercise these rights, email us at admin@bicolpaws.com.

7. DATA SECURITY

We apply reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Transactions through PayMongo are encrypted and processed over secure SSL connections.

8. COOKIES

Our website may use cookies to remember preferences and improve loading speed. You may disable cookies in your browser settings, but some features of the site may not function properly without them.

9. EXTERNAL LINKS

Our website may include links to other websites (e.g., Facebook or payment portals). We are not responsible for their privacy practices. Please review the privacy policies of those sites before sharing any information.

10. UPDATES TO THIS POLICY

We may revise this Privacy Policy from time to time. The updated version will always be posted on this page with a new “Last updated” date.

For any privacy-related concerns, please contact:
admin@bicolpaws.com
0998 569 3389